Shipping / Order Policy

  •    How long until an order ships:

    • PLEASE NOTE: There are over 300,000 part numbers, we do not carry all parts. Most parts have to be ordered from the Honda warehouse which takes 1-2 business days if the part is in our local warehouse. If it is in a distant warehouse, then it may take up to about 14 business days (unless it is on back order) for us to receive the part depending on where it is coming from.
    • Orders placed over the weekend or on holidays will be considered received the next business day.
    • Once orders are complete they are shipped via the shipping method chosen. 

    Places we do not ship to

    • UPS does not deliver to PO Boxes or APO or FPO.  While we try to catch these orders before they ship any packages sent to an invalid or undeliverable address will be returned to us.  Once returned to us the shipment will be handled as a return per our return policy
    • We do not ship internationally,
    • We will not ship to shipping addresses that are different from billing addresses. 

    What might cost more to ship :

    • Oversized shipments MAY require additional shipping charges; you will be contacted prior to shipping for approval.
    • Occasionally freight calculations are unintentionally wrong,  we reserve the right collect additional freight while giving you the option  to cancel without penalty
    • Multiple package shipments: Our shipping estimator assumes all your parts will fit in one package.  Sometimes this is not possible and it costs more to ship multiple packages.  Therefore in some situations there may be additional charges for shipping these types of orders.  Of course we will notify you at the time we are packaging the order and give you the option of accepting the accessorial charges, modifying your order to reduce the number of packages or canceling the order in its entirety.
    • "Business" vs "Residential":   Do not enter anything into the "company" field unless you are in a business zoned district, if you choose business and you are residential your order will be placed on HOLD and delayed while we contact you for the additional shipping.  For a variety of reasons UPS charges differently for the 2 types of locations.   Ultimately if your ship to address is considered "residential" by UPS and you enter it as a "business" or "commercial" address we will need to collect the difference in shipping charges by sending you a new cart.  You can also choose to cancel your order at no penalty.  Once the additional freight is collected we will begin processing the order.

    Pricing errors:

    • Occasionally an item on our site may not be priced correctly as Honda updates their prices every month. If the correct price is less than advertised, we will always charge you the lower price. If the correct price is greater than that advertised, we will always offer you the choice of paying the higher price or canceling the order.

    Things we can't ship:

      Some parts are not shippable.  We do not ship hazardous materials like airbags or new style seatbelts that have explosive pretensioners, batteries, fragile really long moldings, most door glass and windshields etc. If you place an order for something that we are unable to ship. We will have to cancel/refund your order and notify you.

      Making changes and merging orders:

    • Merging of orders can not be done due to the streamline process that allows us to offer such low prices. 
    • Adding to orders can be done, but we would need your approval to charge you the additional amount and possible confirmation of the CVV code if using a card.
    • There is a cancellation fee for parts once they are ordered from the manufacturer.  Once an order has been processed and its status is "ON ORDER" or READY TO SHIP" any cancellations may incur a 20% restocking fee.

Shipping Protection With Extend

  • We protect all domestic shipments shipped within the United States and Puerto Rico via FedEx, UPS, and USPS with Extend. 
  • All applicable orders are automatically enrolled with Extend shipping protection if shipped via FedEx, UPS, or USPS. 
  • Extend shipping protection covers applicable orders from loss, theft, or damage.
  • After a customer places an order, they will receive an email directly from Extend with their assigned Contract ID. If you do not receive an email, please check your spam or shopping folders. You can still easily file a claim with just your email address through the claims portal.  
  • If you need to file a claim on your covered shipment, you can quickly and easily do so using one of the following steps
  • Once Extend approves your claim, you will receive a virtual gift card equal to the protected order dollar amount. The total funds on the card should include the original cost of the items purchased, taxes, and the shipping fee. If you have any questions or issues with your card, please, feel free to contact us or Extend for a resolution. 
  • Additional claims info and FAQs can be found and reviewed in the Extend Shopper’s Guide. Additionally, you can visit the Extend Customer Claims Portal anytime or call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CT, Monday through Friday.