2011-2015 Honda CR-Z - Cover Assembly Tonneau *NH167L* (Graphite Black) - Honda (84400-SZT-G02ZA)

• How long until an order ships:

  • PLEASE NOTE: There are over 300,000 part numbers, we do not carry all parts. Most parts have to be ordered from the Honda warehouse which takes 1-2 business days if the part is in our local warehouse. If it is in a distant warehouse, then it may take up to about 14 business days (unless it is on backorder) for us to receive the part depending on where it is coming from.
  • Orders placed over the weekend or on holidays will be considered received the next business day.
  • Once orders are complete they are shipped via the shipping method chosen.

  Places we do not ship to

  • Puerto Rico
  • UPS does not deliver to PO Boxes or APO or FPO. While we try to catch these orders before they ship any packages sent to an invalid or undeliverable address will be returned to us. Once returned to us the shipment will be handled as a return per our return policy.
  • We do not ship internationally,
  • We will not ship to shipping addresses that are different from billing addresses.

  What might cost more to ship :

  • Oversized shipments MAY require additional shipping charges; you will be contacted prior to shipping for approval.
  • Occasionally freight calculations are unintentionally wrong, we reserve the right collect additional freight while giving you the option to cancel without penalty
  • Multiple package shipments: Our shipping estimator assumes all your parts will fit in one package. Sometimes this is not possible and it costs more to ship multiple packages. Therefore in some situations there may be additional charges for shipping these types of orders. Of course we will notify you at the time we are packaging the order and give you the option of accepting the accessorial charges, modifying your order to reduce the number of packages or canceling the order in its entirety.
  • "Business" vs "Residential": Do not enter anything into the "company" field unless you are in a business zoned district, if you choose business and you are residential your order will be placed on HOLD and delayed while we contact you for the additional shipping. For a variety of reasons UPS charges differently for the 2 types of locations. Ultimately if your ship to address is considered "residential" by UPS and you enter it as a "business" or "commercial" address we will need to collect the difference in shipping charges by sending you a new cart. You can also choose to cancel your order at no penalty. Once the additional freight is collected we will begin processing the order.

  Pricing errors:.

  • Occasionally an item on our site may not be priced correctly as Honda updates their prices every month. If the correct price is less than advertised, we will always charge you the lower price. If the correct price is greater than that advertised, we will always offer you the choice of paying the higher price or canceling the order.

  Things we can't ship:

  Some parts are not shippable. We do not ship hazardous materials like airbags or new style seatbelts that have explosive pretensioners, batteries, fragile really long moldings, most door glass and windshields etc. If you place an order for something that we are unable to ship. We will have to cancel/refund your order and notify you.
  Making changes and merging orders:

• • Merging of orders can not be done due to the streamline process that allows us to offer such low prices.
  • Adding to orders can be done, but we would need your approval to charge you the additional amount and possible confirmation of the CVV code if using a card.
  • There is a cancellation fee for parts once they are ordered from the manufacturer. Once an order has been processed and its status is "ON ORDER" or READY TO SHIP" any cancellations may incur a 20% restocking fee.

Shipping Protection With Extend

• We protect all domestic shipments shipped within the United States via FedEx, UPS, and USPS with Extend.
• All applicable orders are automatically enrolled with Extend shipping protection if shipped via FedEx, UPS, or USPS.
• Extend shipping protection covers applicable orders from loss, theft, or damage.
• After a customer places an order, they will receive an email directly from Extend with their assigned Contract ID. If you do not receive an email, please check your spam or shopping folders. You can still easily file a claim with just your email address through the claims portal.
• If you need to file a claim on your covered shipment, you can quickly and easily do so using one of the following steps
• Once Extend approves your claim, you will receive a virtual gift card equal to the protected order dollar amount. The total funds on the card should include the original cost of the items purchased, taxes, and the shipping fee. If you have any questions or issues with your card, please, feel free to contact us or Extend for a resolution.
• Additional claims info and FAQs can be found and reviewed in the Extend Shopper’s Guide. Additionally, you can visit the Extend Customer Claims Portal anytime or call the toll-free number at (877) 248-7707 between 9:00 AM and 5:00 PM CT, Monday through Friday.

IF THE REASON FOR THE RETURN IS DUE TO AN ERROR ON OUR PART:

Note: We do not pay for shipping replacement parts but will refund original shipping for parts shipped in error, damaged, lost etc. Upgrading shipping is available but is the responsibility of the buyer.

• You received the wrong part (AKA mispicked part): If we send you something other than what you ordered. Of course we pay to bring it back and send you the right one at our expense. NOTE: Honda part numbers do change (supersede) from time to time, in these cases we may send you a different number than you order but the part will be the same. The procedure is as follows: First, we will send you a UPS return label so you can return the mispicked part. You can choose from the following on how and when to receive the correct part 1) Once the part arrives here we will ship the replacement. 2) You can place a new order for the replacement part and once the mispicked part arrives here we refund the price of the part and its associated original shipping charges.

• You received a damaged part If you receive something DAMAGED your shipment is fully covered. You will need to fill out a claim at https://customers.extend.com/en-US/

• You received a defective part WARRANTY: If a part is defective the Honda warranty is 12 months/12,000 miles (whichever comes first) from date of purchase. Re-manufactured parts are 3 years/36,000 miles. If a part is defective it can be warrantied at any Honda dealer. If the part has been installed you must contact your nearest Honda dealership. They must inspect the car, with the part still in the car and make sure that the part is the cause of the failure. If the part was installed at a Honda dealership the part and labor will be covered under warranty. If the part was installed by you, or an outside garage, ONLY the part will be covered under warranty, you will be responsible for the cost of labor. Some dealers will try to tell you they only cover parts they sell, this is not true. This assumes the part is truly defective and not damaged or faulty due to installation error etc. If they refuse you can contact Honda customer service at 1-800-999-1009. If you want us to warranty the part you will need to place an order for the replacement part and then ship the defective part back. We do not pay shipping to and from on defective parts since they can be warrantied at local Honda dealers coast to coast. If you receive a defective part and purchase one from another dealer we cannot refund the original part.

• Your order was lost in transit: You will be notified by email as the order is shipped and when it is delivered, as well if anything goes wrong in transit, UNLESS the package is lost in which case they may not make a notification so if your package is overdue please email us right away. If the carrier LOSES YOUR PACKAGE we suggest you re-place your order so you don't have to wait for the trace (takes up to 8-10 business days) your new choice of shipping is yours and upgrades are not our responsibility. In any case of lost packages no monies will be refunded until the carrier has completed their investigation. Once the trace is concluded, and the carrier acknowledges the package is lost or if they find the package and return it to us then we will refund the original order in its entirety, including freight. If the carrier delivers the original package to you then you should refuse it. If you accept it then no refund will be awarded. IF THE REASON FOR RETURN IS DUE TO AN ERROR ON YOUR PART: WE CAN NOT EXCHANGE PARTS.

• Restocking Fees: We charge a 20% restocking fee on all returned parts if they are completed or on order from Honda. In order to process your order we incur expenses, if parts are returned we need to charge a restocking fee to pay those expenses and the expense of processing the return. There is no return on the following parts or condition of parts:

• Parts that are installed or damaged (except as damaged by a freight carrier on the way to you),

• Any packaging that is written on will void the return immediately. Do not write on the boxes or bags

• Part received by you at least 21 days ago, because Honda doesn't accept returns after that time

• There are no returns on electrical parts, fuel related parts, bare engine or cylinder head assemblies, SRS parts (including seat belts/buckles) or tools

• Any kits must be complete.

• Any part that has been taken out of its sealed packaging

• Any part that has been installed already, even if only to test fitment.

• Any part that has been damaged either after receipt, or during return shipping

• Any part with the OEM part label missing, or unreadable

• All original factory packaging must be intact and returned with the part (if returnable) (ie bagged parts must have bag, boxed parts must have box etc) or we reserve the right to charge up to $10 more per part to replace the packaging.

• Any parts ordered WITHOUT A VALID VIN are not returnable.

• Refused/Undeliverable Packages: Any refused/undeliverable packages will be credited for the sale price of the part(s) (original shipping charges are not refundable) less a 20% restocking fee and return freight charges.

• Return Instructions:

• Contact us via email for approval and an return authorization number (To contact us via email go to your order confirmation and reply to the email).

• Please include a copy of your order confirmation email and the return authorization email inside the package indicating the part(s) you are returning.

• All returns must be shipped back to us. Absolutely no returns directly to store via walk-in.

• If you are not sure how to package items being returned to avoid transportation damage, please take items to your local UPS Store ( UPS store locator URL https://www.ups.com/dropoff?loc=en_us ) or the US Post Office for proper packaging

• Use a carrier such as UPS or FedEx that has tracking numbers and insurance if needed as we can't be responsible for lost or damaged returns.

• All returns should be shipped to:

Honda Car Parts Direct 299 Littleton Rd Westford MA 01886

• CORE RETURNS: All core returns, when required to be returned, must be in the box we sent it in, be a Honda core (not aftermarket core), complete, undamaged and fully assembled. All caps, covers etc. that may cover any holes must be taken off the new unit and used to plug the old unit. Any moving parts such as pulleys or starter gears must spin. If the new unit was in a bag it must be returned with the bag. Return shipping charges are the customers responsibility. There is no restocking fee on cores.